Senior AI Automation, Zendesk Specialist

Voy

Senior AI Automation & Zendesk Specialist transforming manual processes into automated workflows for Voy. Collaborating with teams to optimize the Patient Experience and performance.

Posted 7/16/2026full-timeRemote • 🇿🇦 South AfricaSenior💰 ZAR 35,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and deploying intelligent workflow automations, particularly using n8n, while leveraging AI-assisted development tools and LLM APIs to enhance operational efficiency. Proficient in Zendesk's full stack, ensuring effective integration and automation across enterprise systems.

Highest-signal resume keywords

Intelligent Workflow AutomationN8n Automation DevelopmentAI-Assisted DevelopmentZendesk Stack ExpertiseLLM API Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationAutomation Strategy DesignAPI IntegrationData Security PoliciesTroubleshooting System FailuresDocumentation CreationModel Output MonitoringAutomation ValidationLow-Code/No-Code ToolsCross-Functional Collaboration

Soft Skills

Training Internal TeamsAnalytical ThinkingProblem SolvingCollaboration

Tools & Technologies

N8nZapierMakeCursorGitHub CopilotClaude CodeZendesk

Industry Keywords

AutomationAI AgentsWorkflowsEnterprise SystemsData SecurityOmnichannel RoutingIVR

About the role

Key responsibilities & impact

Collaborate with cross-functional teams to identify bottlenecks, analyse manual workflows, and design robust automation strategies.
Inherit live TRT infrastructure (AI agent, tagging architecture, existing flows) and iterate on them.
Design and deploy automated pipelines connecting our custom-made backend system’s APIs with Zendesk and other enterprise systems using low-code/no-code tools.
Evaluate where LLMs and AI agents genuinely add value and embed them into daily operations.
Validate automated workflows, monitor model outputs for accuracy, and troubleshoot system failures.
Create documentation, establish data security policies, and train internal teams on how to adopt and use the new automated tools.

Requirements

What you’ll need

Proven experience in building and deploying intelligent workflow automations using n8n, Zapier, or Make (n8n strongly preferred).
Hands-on experience with AI-assisted development (Cursor, GitHub Copilot) and LLM APIs (Claude Code or similar).
Deep knowledge of the full Zendesk stack across triggers, automations, SLAs, dynamic forms, custom fields, omnichannel routing, IVR, views, and side conversations.

Benefits

Comp & perks

Fully remote role
Meaningful growth opportunities as the company scales