Operations Associate

Voy

Operations Associate managing agent schedules for Voy's Customer Service team in a fully remote setup. Collaborates with leadership to maintain efficient and effective service levels nationwide.

Posted 5/28/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 28,300 - ZAR 31,600 per monthWebsite

About the role

Key responsibilities & impact

Coordinate and manage schedules for customer service agents ensuring optimal use of resources
Serve as a point of contact for scheduling-related inquiries
Maintain accurate and up-to-date records of schedules, appointments, absences, and staffing levels
Develop and maintain scheduling systems
Anticipate demand fluctuations and proactively adjust the schedule
Collaborate with the capacity management team
Work closely with customer service and department heads
Ensure data accuracy and integrity within scheduling systems
Identify opportunities to automate and streamline scheduling workflows

Requirements

What you’ll need

Experience in scheduling, resource planning, or workforce management is an advantage
Hands-on experience with a WFM tool is a strong plus
Strong organisational and time-management skills
Excellent communication skills, both written and verbal
Strong problem-solving skills
Comfortable working with data and Excel/Sheets
Ability to work in a fast-paced environment

Benefits

Comp & perks

Fully Remote
Join in the early stages of one of the most promising scale-ups in the healthcare space

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

schedulingresource planningworkforce managementdata accuracydata integrityautomationstreamlining workflowsExcelGoogle Sheets

Soft Skills

organizational skillstime-management skillscommunication skillsproblem-solving skillscollaboration