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About the role
Key responsibilities & impact- Specialized Support (Level 2): Assist patients with complex questions regarding treatments, clinical protocols, and side effects.
- Care Coordination: Conduct follow-up consultations concerning patients' ongoing treatments.
- Technical Mentorship: Support the training and technical development of more junior team members.
- Patient Experience: Role focused on delivering a differentiated consultative and service experience for patients.
Requirements
What you’ll need- Education: Degree in Nursing or Pharmacy with active professional registration (COREN or CRF).
- Clinical Experience: Minimum of 4 years of direct patient care, with strong critical thinking and clinical judgment.
- Communication: Excellent written and verbal communication skills.
- Digital Health (plus): Experience with management and collaboration tools (Slack, Google Workspace) and customer support platforms (Zendesk, Salesforce, or similar).
- Training: Previous experience in staff training and education.
- Specialization: Postgraduate studies in clinical areas (Clinical Pharmacy, Oncology, Primary Health Care — APS, or related fields).
Benefits
Comp & perks- Market-competitive salary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical protocolspatient carecritical thinkingclinical judgmentstaff trainingclinical pharmacyoncologyprimary health care
Soft Skills
communicationmentorshipconsultative serviceproblem-solving
Certifications
CORENCRF