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About the role
Key responsibilities & impact- Provide high-quality responses that resolve patients' issues across multiple channels, ensuring prompt service
- Be the voice of MANUAL and Voy, working with patients to guide them throughout their journey
- Act proactively to identify root causes and prevent recurring issues
- Collaborate with international teams (especially in the UK) to ensure fast and effective resolutions
- Contribute to process improvements and enhancements to the patient experience
- Work with the UK team, supporting the customer base using AI translation
Requirements
What you’ll need- Availability to work in a hybrid model in Rio de Janeiro (2 days per week in the office)
- Availability to work Monday to Friday, from 8:00 to 17:00 or from 9:00 to 18:00
- Intermediate or advanced English for written and verbal communication with international teams
- Excellent communication skills, empathy, and problem-solving abilities
- Ability to see feedback as positive and to continuously seek to improve your work and personal development
- Hands-on mindset, willing to learn and handle new situations
- Team spirit and strong collaboration skills
- Previous experience in customer service, support, or CX operations (healthcare experience is a plus)
Benefits
Comp & perks- Wellhub
- Cambly English course
- Health plan with no copayment
- 5-month maternity leave
- Childcare allowance
- Meal/food allowance (R$40/day)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathyproblem-solving abilitiescollaboration skillsteam spiritfeedback orientationcontinuous improvement mindsethands-on mindsetadaptabilitycustomer service