Customer Success Associate

Voxel

Customer Success Associate assisting clients to adopt AI-driven safety platform while ensuring their long-term success. Collaborating with mid-market accounts to enhance customer engagement and platform utilization.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform.
Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement.
Own end-to-end customer relationships for a portfolio of mid-market accounts, including onboarding, check-ins, renewals, and escalations.
Partner closely with senior CSMs on larger enterprise accounts, supporting deployment coordination, stakeholder communication, and health tracking.
Monitor customer health signals and proactively flag risks or opportunities to the broader CS team.
Serve as a product expert — fielding questions, troubleshooting issues, and connecting customers with the right internal resources.
Maintain accurate records of customer interactions, site status, and account health in internal systems.
Contribute to the development of onboarding materials, training guides, and best practice documentation.

Requirements

What you’ll need

1–3 years of experience in customer success, account management, customer support, or a client-facing role.
Strong communication and interpersonal skills - comfortable running training sessions and building relationships across different types of stakeholders.
Highly organized with the ability to manage multiple accounts and priorities simultaneously.
A proactive, problem-solving mindset with a low ego and a willingness to roll up your sleeves.
Comfortable working in a fast-paced environment with evolving processes and tools.
Nice to Have: Experience working with enterprise or mid-market B2B SaaS products, Familiarity with customer success platforms (Gainsight, Salesforce, ChurnZero, etc.), Background in or exposure to warehouse, logistics, manufacturing, or industrial environments, Experience delivering software training or managing onboarding programs.

Benefits

Comp & perks

Extensive / generous health, dental, and vision insurance
Highly competitive paid parental leave and support system
Ownership in the business through an Equity Incentive Plan
Generous paid time off and / or flexible work arrangements
Daily meals in-office, vibrant company events, team-building
401K retirement plan, HSA options, pre-tax commuter benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementcustomer supportonboardingtrainingproblem-solvingrelationship managementstakeholder communicationhealth trackingdocumentation

Soft Skills

strong communicationinterpersonal skillshighly organizedproactive mindsetlow egowillingness to roll up sleevesability to manage multiple accountsability to manage prioritiescomfortable in fast-paced environmentadaptability