Customer Success Manager, Mid-Market

Voxel

Mid-Market Customer Success Manager overseeing full post-sale lifecycle for B2B SaaS clients at Voxel. Driving platform adoption and retention while managing client relationships.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-sale.
Drive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates.
Develop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomes.
Lead regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmap.
Proactively monitor account health and intervene early on churn risk, escalating to internal teams as needed.
Identify and qualify expansion opportunities within your portfolio, partnering with Sales to drive upsell and cross-sell motions.
Serve as the voice of the customer internally, sharing feedback with Product, Engineering, and Support to improve the platform experience.
Partner with and provide direction to Customer Success Associates supporting your accounts.

Requirements

What you’ll need

3-6 years of experience in customer success, account management, or a related client-facing role, ideally in B2B SaaS.
Demonstrated track record of owning renewals, driving retention, and identifying expansion opportunities.
Strong relationship-building skills with the ability to engage stakeholders across operational and management levels.
Data-driven approach to account management, comfortable using health metrics, usage data, and business outcomes to guide decisions.
Highly organized, self-directed, and able to manage a high-volume book of business effectively.
Nice to Have
Experience in a high-growth or early-stage SaaS environment.
Familiarity with customer success platforms (Gainsight, ChurnZero, Salesforce, etc.).
Background in or exposure to warehouse, logistics, manufacturing, or industrial environments.
Experience managing or mentoring junior CS team members.

Benefits

Comp & perks

Extensive / generous health, dental, and vision insurance
Highly competitive paid parental leave and support system
Ownership in the business through an Equity Incentive Plan
Generous paid time off and / or flexible work arrangements
Daily meals in-office, vibrant company events, team-building
401K retirement plan, HSA options, pre-tax commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata-driven decision makingrenewals managementretention strategiesexpansion opportunity identificationhigh-volume account management

Soft Skills

relationship buildingstakeholder engagementorganizational skillsself-directioncommunication