Customer Success Manager

VotingWorks

. Develop systems to track new implementations and customer health .

Posted 5/6/2026full-timeRemote • Mississippi, Missouri, Nevada, New Hampshire, Pennsylvania, Rhode Island, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Develop systems to track new implementations and customer health
Define metrics, tooling, and reporting standards for measuring customer health
Lead and coordinate complex onboarding projects
Drive adoption by developing and conducting customer training
Manage account-level risks and coordinate internal issue resolution
Identify expansion opportunities during customer interactions
Develop and deliver progress reports on customer health and project status
Coordinate with internal/external stakeholders for product feedback and issue resolution

Requirements

What you’ll need

Experience with risk-limiting audit concepts and election administration
Understanding of ballot tabulation, voting equipment, and ballot storage preferred
Ability to manage multiple projects and work under pressure during critical audit periods
Strong understanding of statistics helpful (not required)

Benefits

Comp & perks

Flexible work schedule
Competitive benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

risk-limiting audit conceptselection administrationballot tabulationvoting equipmentballot storagestatistics

Soft Skills

project managementability to work under pressureleadershipcommunicationcoordination