Director of Customer Success

Vorys, Sater, Seymour and Pease LLP

Director of Customer Success overseeing the customer lifecycle and leading the Customer Success team at Precision eControl. Driving long-term customer retention and account growth through strategic leadership.

Posted 4/16/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesLead💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, mentor, and scale the Customer Success team
Own and oversee the strategic health of key customer segments
Serve as a trusted advisor to customer leadership teams
Develop, refine, and operationalize Customer Success strategies
Lead data-driven decision making
Serve as the senior escalation point for complex or high-impact customer needs
Continuously optimize the customer journey
Drive cross-functional collaboration across Product, Sales, and Marketing
Ensure seamless coordination across internal teams and external partners

Requirements

What you’ll need

Bachelor's degree in related discipline or combination of equivalent education and experience
7 - 10 years of experience in similar field
5+ years' experience in account management, customer success or related field preferred
Significant leadership experience managing and developing high-performing Customer Success or customer-facing teams
Strategic thinker with strong executive presence
Advanced data competency
Expert at creating and optimizing scalable processes, playbooks, and methodologies
Strong cross-functional leadership
Highly skilled communicator (written, verbal, and presentation)
Exceptional project and program management abilities

Benefits

Comp & perks

medical
dental
vision
FSA
life and disability coverage
paid maternity & parental leave
family building resources
identity theft protection
a 401(k) plan
paid sick, personal and vacation time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven decision makingcustomer success strategiesaccount managementprocess optimizationplaybook creationmethodologies

Soft Skills

leadershipmentoringstrategic thinkingexecutive presencecross-functional collaborationcommunicationproject managementprogram management

Certifications

Bachelor's degree