Director of Customer Success
Vorys, Sater, Seymour and Pease LLP
full-time
Posted on:
Location Type: Office
Location: Cincinnati • Ohio • United States
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Salary
💰 $145,000 - $165,000 per year
Job Level
About the role
- Lead, mentor, and scale the Customer Success team
- Own and oversee the strategic health of key customer segments
- Serve as a trusted advisor to customer leadership teams
- Develop, refine, and operationalize Customer Success strategies
- Lead data-driven decision making
- Serve as the senior escalation point for complex or high-impact customer needs
- Continuously optimize the customer journey
- Drive cross-functional collaboration across Product, Sales, and Marketing
- Ensure seamless coordination across internal teams and external partners
Requirements
- Bachelor's degree in related discipline or combination of equivalent education and experience
- 7 - 10 years of experience in similar field
- 5+ years' experience in account management, customer success or related field preferred
- Significant leadership experience managing and developing high-performing Customer Success or customer-facing teams
- Strategic thinker with strong executive presence
- Advanced data competency
- Expert at creating and optimizing scalable processes, playbooks, and methodologies
- Strong cross-functional leadership
- Highly skilled communicator (written, verbal, and presentation)
- Exceptional project and program management abilities
Benefits
- medical
- dental
- vision
- FSA
- life and disability coverage
- paid maternity & parental leave
- family building resources
- identity theft protection
- a 401(k) plan
- paid sick, personal and vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data-driven decision makingcustomer success strategiesaccount managementprocess optimizationplaybook creationmethodologies
Soft Skills
leadershipmentoringstrategic thinkingexecutive presencecross-functional collaborationcommunicationproject managementprogram management
Certifications
Bachelor's degree