Vonage

Customer Success Manager, API

Vonage

full-time

Posted on:

Location Type: Hybrid

Location: Wroclaw • 🇵🇱 Poland

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Build and maintain strong relationships with key stakeholders as a trusted advisor
  • Understand customer goals, develop success plans, and align API solutions to drive business value
  • Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption
  • Act as the voice of the customer within Vonage, collaborating with support, product, and engineering to address challenges
  • Identify upsell and cross-sell opportunities to drive renewals and expansion
  • Provide ongoing training and enablement to ensure customers leverage Vonage API solutions
  • Collect and relay customer feedback to influence product improvements and roadmap priorities

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company
  • Familiarity with APIs, cloud communications, and software integration processes
  • Customer-Centric Mindset and ability to foster meaningful relationships
  • Excellent verbal and written communication skills
  • Strategic problem-solving abilities
  • Ability to work cross-functionally with product, sales, and support teams
  • Comfortable analyzing customer usage data to identify trends and opportunities
  • Adaptability and proactiveness in fast-paced environments
Benefits
  • Kafeteria (multisport)
  • Private Medical Healthcare
  • Group Life Insurance
  • Unlimited Discretionary Time Off
  • Flexible working hours
  • Remote work with occasional meetings in Wrocław office
  • Reimbursement for the cost of learning (trainings, postgraduate studies etc.)
  • Competitive salary, benefits, and career growth opportunities

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIscloud communicationssoftware integration
Soft skills
customer-centric mindsetrelationship buildingverbal communicationwritten communicationstrategic problem-solvingcross-functional collaborationdata analysisadaptabilityproactiveness