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Vonage

Number Operations Analyst

Vonage

Number Operations Analyst at Vonage managing end-to-end number provisioning and regulatory compliance. Collaborating on diverse operational tasks to enhance service delivery and support global growth.

Posted 4/27/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
SQLVoIP

About the role

Key responsibilities & impact
  • Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets
  • Execute number porting projects for customers and internally
  • Perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
  • Support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
  • Scope, analyse and submit back office migration or LNP tasks
  • Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems
  • Collaborate with internal team members to further streamline, enhance and automate operational tasks.

Requirements

What you’ll need
  • Proven background in Telecoms or CCaaS
  • Familiarity with SIP, VoIP, and legacy PSTN nuances
  • Advanced Excel skills (large datasets)
  • Experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce)
  • Familiarity with data tools such as SQL, Snowflake, or Kibana
  • Fluent English.
  • High attention to detail, particularly in data and document handling
  • Strong analytical and problem-solving skills
  • Self-motivated with excellent time management and ability to manage competing priorities
  • Comfortable working independently and managing operational queues
  • Confident communicator across cross-functional teams.

Benefits

Comp & perks
  • No need for formal qualifications
  • Opportunity to work with a diverse team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
KYCnumber provisioningnumber portingdata cleansingSIPVoIPPSTNExcelSQLSnowflake
Soft Skills
attention to detailanalytical skillsproblem-solving skillsself-motivatedtime managementindependent workcommunication skills