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Number Operations Analyst
VonageNumber Operations Analyst at Vonage managing end-to-end number provisioning and regulatory compliance. Collaborating on diverse operational tasks to enhance service delivery and support global growth.
Tech Stack
Tools & technologiesSQLVoIP
About the role
Key responsibilities & impact- Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets
- Execute number porting projects for customers and internally
- Perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
- Support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
- Scope, analyse and submit back office migration or LNP tasks
- Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems
- Collaborate with internal team members to further streamline, enhance and automate operational tasks.
Requirements
What you’ll need- Proven background in Telecoms or CCaaS
- Familiarity with SIP, VoIP, and legacy PSTN nuances
- Advanced Excel skills (large datasets)
- Experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce)
- Familiarity with data tools such as SQL, Snowflake, or Kibana
- Fluent English.
- High attention to detail, particularly in data and document handling
- Strong analytical and problem-solving skills
- Self-motivated with excellent time management and ability to manage competing priorities
- Comfortable working independently and managing operational queues
- Confident communicator across cross-functional teams.
Benefits
Comp & perks- No need for formal qualifications
- Opportunity to work with a diverse team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KYCnumber provisioningnumber portingdata cleansingSIPVoIPPSTNExcelSQLSnowflake
Soft Skills
attention to detailanalytical skillsproblem-solving skillsself-motivatedtime managementindependent workcommunication skills