Vonage

Customer & Tech Trainer – Conversational Design

Vonage

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $61,882 - $77,353 per year

About the role

  • Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio
  • Solve customer communication challenges using voice and text-based conversational interfaces
  • Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive
  • Write and refine conversation scripts that reflect each customer’s brand voice and tone
  • Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management
  • Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly
  • Work closely with engineering and technical partners to assess use cases, contexts, and user intents
  • Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience.

Requirements

  • Native-level English proficiency (spoken and written)
  • Excellent writing and verbal communication skills
  • Strong interpersonal skills and ability to work in a global, remote team
  • Ability to learn new systems quickly and work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to meet deadlines and manage multiple priorities.
  • Familiarity with human–machine interaction principles
  • Experience publishing at least one Virtual Agent
  • Prior experience in conversation design.
Benefits
  • Discretionary time off
  • Medical, Dental & Vision Insurance
  • 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
conversation designcopywritingprototypingmockupsconversation flowscontent library managementcustomer communicationno-code developmentuser experience designanalytical skills
Soft Skills
native-level English proficiencywriting skillsverbal communication skillsinterpersonal skillsability to learn quicklyproblem-solving skillsdeadline managementproject managementcritical thinkingcollaboration