Junior Customer Success Manager, API, French
Vonage
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Junior
Tech Stack
Cloud
About the role
- Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
- Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
- Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
- Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
- Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
- Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
- Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.
Requirements
- Fluent English and French is a must have
- Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
- Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
- Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
- Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
- Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
- Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
- Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.
Benefits
- Kafeteria (multisport)
- Private Medical Healthcare
- Group Life Insurance
- Unlimited Discretionary Time Off
- Flexible working hours
- Remote work with occasional meetings in Wrocław office
- Reimbursement for the cost of learning (trainings, postgraduate studies etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIscloud communicationssoftware integration
Soft skills
relationship managementcustomer advocacycustomer-centric mindsetcommunicationproblem-solvingcollaborationadaptabilityproactiveness