Customer Success Manager

• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
• Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
• Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
• Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
• Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
• Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

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