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Support Staff
Volunteers of America Northern California and Northern NevadaSupport Staff delivering resident support and security for VOA-NCNN’s Grant Per Diem housing program. Coordinating daily routines, crisis response, reporting, and facility maintenance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while providing compassionate support to clients facing challenges such as homelessness and substance abuse. Capable of maintaining safety and security, performing clerical duties, and adhering to ethical standards and confidentiality laws.
Highest-signal resume keywords
Crisis De-EscalationCPR and First Aid CertificationClient Support and DevelopmentOrganizational SkillsTeamwork Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsClerical DutiesSafety and Security ChecksHousekeeping and Maintenance TasksIncident ReportingStatistical ReportingMeal CoordinationClient Development PlansEmergency AssistancePolicy Exception Approval
Soft Skills
Communication SkillsInterpersonal SkillsFlexibilityAnalytical AbilityDecision-Making Ability
Certifications & Qualifications
CPR CertificationFirst Aid CertificationAnnual T.B. Testing
Industry Keywords
HomelessnessSubstance AbuseClient SupportEthical StandardsConfidentiality Laws
About the role
Key responsibilities & impact- Assure quality service in a safe, non-judgmental, compassionate, and professional manner
- Perform daily work requirements to achieve department objectives
- Explain program rules and regulations to residents and facilitate observance
- Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
- Provide awake shift coverage and maintain grounds security
- Conduct hourly safety and security checks
- De-escalate crises and provide emergency assistance to clients and co-workers
- Maintain daily reports and statistical information
- Perform housekeeping and maintenance tasks as needed
- Prepare rooms for next residents and maintain staff-area cleanliness
- Respond to client questions and concerns
- Perform clerical duties, including answering telephones, recording messages, and filing
- Maintain routine communication with residents
- Assist with client development and implementation of plans supporting program completion and self-sufficiency
- Document and report client concerns and infractions affecting program security
- Complete shift logs, observation logs, and incident reports
- Monitor and restock program equipment and supplies
- Secure approval for policy exceptions
- Notify management of workflow problems and resource needs
- Adhere to staffing schedules
- Communicate with on-site staff, Program Manager, service providers, and external county/state/city representatives
- Direct available resources as required
- Adhere to ethical standards, program philosophy, and confidentiality laws
- Assist with orientation, training, and development of new staff
- Identify ongoing training needs and report them to management
- Support program development and quality operations
- Maintain knowledge of fire, safety, and health standards
- Continually develop technical and interpersonal skills
- Attend staff meetings and assigned training seminars
- Complete required certifications
Requirements
What you’ll need- Demonstrated ability to communicate and comprehend oral and written instructions
- Ability to provide services to clients without ethnic or social prejudices
- General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities
- Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning
- Flexibility to work irregular hours
- Willingness to function as a team member
- Basic computer skills
- CPR and First Aid training within ninety (90) days of employment, re-certification as necessary
- Annual T.B. testing
- Valid California driver’s license required to operate any VOA vehicle
- Teamwork skills
- Oral and written communication skills
- Ability to de-escalate crises and assist residents and staff in emergencies
- Organizational skills
- Analytical and decision-making ability
- Ability to lift and move up to 25 pounds
- Physically able to safely maneuver the weight distribution of a client in an emergency
- Ability to stand, walk, bend, stoop, and sit frequently
- Ability to kneel occasionally
- Ability to climb stairs where programs have more than one level
- Ability to maneuver quickly in emergencies to assist clients as needed
Benefits
Comp & perks- Paid holidays
- Vacation
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance coverage
- CPR and First Aid training within ninety (90) days of employment
- Required certifications and staff training seminars