Overnight Full-Time Support Staff

Volunteers of America Northern California and Northern Nevada

Overnight Support Staff maintaining safety, routines, and records in VOA’s transitional housing program for homeless families. Supporting residents’ self-sufficiency while coordinating daily services and crisis response.

Posted 8/13/2026full-timeMather • California • 🇺🇸 United StatesLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing crisis intervention and support to clients. Maintains compliance with safety and health standards, and effectively collaborates with team members to implement resident assistance plans.

Highest-signal resume keywords

Crisis De-EscalationCPR and First Aid CertificationCommunication SkillsOrganizational SkillsKnowledge of Homelessness and Substance Abuse

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Statistical ReportingClerical DutiesHousekeepingMaintenance TasksEmergency AssistanceClient MonitoringSafety ChecksOrientation and TrainingIncident ReportingFlexibility in Work Hours

Soft Skills

TeamworkAnalytical AbilityDecision-MakingInterpersonal SkillsCrisis Management

Tools & Technologies

Computer Skills

Certifications & Qualifications

CPR CertificationFirst Aid CertificationAnnual T.B. Testing

Industry Keywords

HomelessnessSubstance AbuseYoung AdultsDisabilitiesSafety Standards

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance of the rules
Coordinate meals, sleeping assignments, showers, laundering, and daily routines
Provide awake overnight shift coverage and maintain grounds security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance to clients and co-workers
Maintain daily statistical reports, shift logs, observation logs, and incident reports
Perform housekeeping, maintenance, room preparation, and cleanliness tasks
Respond to client questions and concerns
Perform clerical duties including answering telephones, recording messages, and filing
Maintain clear communication with residents and program staff
Support staff in implementing resident assistance plans and model positive behavior
Monitor client concerns, program security, equipment, and supplies
Communicate with on-site staff, management, service providers, and government program representatives
Assist with orientation and training of new employees
Support program development and maintain knowledge of fire, safety, and health standards
Attend staff meetings and assigned training seminars and complete required certifications

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues related to homelessness, substance abuse, young adults, minorities, and persons with disabilities
Ability to use interventions for clients with varying needs and functioning levels
Flexibility to work irregular hours
Willingness to function as a team member
Computer skills preferred but not required
CPR and First Aid training within 90 days of employment, with recertification as necessary
Annual T.B. testing
Valid California driver’s license required to operate VOA vehicles
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 25 pounds
Ability to safely maneuver a client’s weight distribution in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance coverage
Dental insurance coverage
Vision insurance coverage
Life insurance coverage
Short-term disability insurance coverage