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Lead Case Manager
Volunteers of America Northern California and Northern NevadaLead Case Manager providing mentorship and technical assistance in the housing program at Volunteers of America. Managing complex client cases and maintaining compliance across program requirements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strength-based case management and trauma-informed care, with a strong focus on compliance and effective communication. Proven ability to lead and mentor teams while managing complex client cases and fostering collaborative relationships with community partners.
Highest-signal resume keywords
Strength-Based Case ManagementTrauma-Informed CareChild Protective Services (CPS)Adult Protective Services (APS)Report Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Social Casework PrinciplesComprehensive AssessmentsFile Management TechniquesProgram Compliance MonitoringClient Needs Assessment
Soft Skills
Effective CommunicationProblem-SolvingTime ManagementMentorshipRelationship Building
Tools & Technologies
Microsoft Office SuiteDatabase Systems
Certifications & Qualifications
Bachelor’s Degree in Social Work
Industry Keywords
Human ServicesHomeless PopulationLow-Income AdultsDiverse Social BackgroundsConfidentiality
About the role
Key responsibilities & impact- Provide leadership, guidance, mentorship, and technical assistance to the Case Management and Housing Specialist team
- Perform and oversee comprehensive assessments of program participants' needs
- Manage the program's most complex client cases
- Monitor, review, and audit participant case files, ensuring compliance
- Provide ongoing coaching, training, and professional development to Case Managers and Housing Specialists
- Develop and maintain collaborative relationships with community partners and resource agencies
- Maintain and update all client files to ensure compliance
- Transport program participants as directed
- Establish and maintain positive relations with stakeholders
- Ensure compliance with all VOA policies and safety regulations
Requirements
What you’ll need- Bachelor’s degree in social work or a related field preferred
- Two years of successful experience in the delivery of human services or any combination of education, training and experience
- Knowledge and experience with social casework objectives, principles, and methods
- Knowledge of Child Protective Services (CPS) and Adult Protective Services (APS)
- Experience working with the homeless population and the barriers faced by the unhoused
- Extensive experience with strength-based case management and trauma-informed care models
- Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness or disability
- Ability to maintain a high degree of confidentiality and professional integrity
- Ability to communicate effectively, both orally and in writing
- Strong problem-solving and time-management skills
- Experience in report writing and advanced file management techniques
- Proficiency working with computers including Microsoft Office Suite and database systems
Benefits
Comp & perks- Paid holidays
- Vacation
- Sick pay
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance coverage