Technology Support Specialist

Volunteers of America Northern California and Northern Nevada

Technology Support Specialist providing empathetic IT support in Northern California for Volunteers of America. Assisting staff with technical issues from desktop to network support and training.

Posted 6/6/2026full-timeMather • California, Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $30 per hourWebsite

Tech Stack

Tools & technologies

AndroidAzureCloudCyber SecurityDNSiOSITSMTCP/IP

About the role

Key responsibilities & impact

Provide exceptional, empathetic technical support to staff members in person, via phone, email, and remote support tools
Serve as the primary onsite technology resource for the Northern California program sites
Respond promptly to help desk tickets and support requests
Maintain a professional, patient, and positive demeanor when assisting users
Provide clear, jargon-free explanations of technical issues and solutions
Document all support interactions, resolutions, and common issues in the IT ticketing system
Support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Assist with user account provisioning, password resets, and access management in Microsoft Entra ID
Configure and troubleshoot email clients, calendar sharing, distribution lists, and Microsoft Teams collaboration features
Support multi-factor authentication (MFA) enrollment and troubleshooting
Assist users with OneDrive file synchronization, SharePoint document libraries, and cloud storage best practices
Perform desktop and laptop setup, configuration, and deployment for new staff members
Troubleshoot Windows operating system issues including performance problems, application errors, driver conflicts, and system crashes
Support mobile devices including smartphones and tablets
Install, configure, and troubleshoot peripheral devices
Perform hardware repairs and upgrades
Troubleshoot network connectivity issues
Provide first-level support for the Electronic Health Records (EHR) system
Promote cybersecurity awareness by educating users on phishing threats, password security, and data protection practices
Deliver informal training and guidance to staff on technology tools
Maintain conference room technology
Monitor and maintain local servers, network equipment, and backup systems
Maintain regular communication with the IT Manager

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or related field preferred
Minimum 2-3 years of hands-on experience in technical support, help desk, or IT support role providing direct assistance to end users required
Demonstrated experience supporting diverse user populations including staff with varying levels of technical expertise required
Strong proficiency required with Microsoft 365 suite including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Solid understanding of Microsoft Entra ID (Azure Active Directory) user administration, password management, and basic identity management concepts
Expert knowledge of Windows 11 operating systems including installation, configuration, troubleshooting, and performance optimization
Experience supporting iOS and Android mobile devices including email configuration, app management, and basic troubleshooting
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi
Proficiency in hardware troubleshooting and repair including desktops, laptops, printers, and common peripherals
Familiarity with remote support tools, ticketing systems, and IT service management practices
Basic understanding of cybersecurity principles including phishing awareness, password security, multi-factor authentication, and data protection
Exceptional customer service skills with proven ability to remain patient, empathetic, and professional when assisting frustrated or stressed users
Outstanding communication skills with ability to explain technical concepts in clear, non-technical language appropriate to the audience
Strong active listening skills to accurately understand user issues, ask clarifying questions, and identify root causes of technical problems
Excellent problem-solving abilities with methodical approach to troubleshooting and attention to detail in documenting solutions
Ability to prioritize multiple support requests, manage time effectively, and maintain composure during high-volume periods
Self-motivated with ability to work independently as the primary technology resource in Reno while maintaining strong collaboration with remote IT team members
Understanding HIPAA privacy and security requirements with commitment to protecting sensitive health and personal information encountered during support activities.

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365Windows 11Microsoft Entra IDiOS supportAndroid supportnetworking conceptshardware troubleshootingremote support toolsticketing systemscybersecurity principles

Soft Skills

customer servicecommunicationactive listeningproblem-solvingtime managementempathypatiencecollaborationindependenceattention to detail

Certifications

Associate degree in Information TechnologyAssociate degree in Computer Science