Technology Support Specialist

Volunteers of America Northern California and Northern Nevada

Technology Support Specialist providing IT support for Volunteers of America in Northern Nevada. Delivering exceptional technical support and ensuring staff have necessary tools for effective service delivery.

Posted 6/6/2026full-timeReno • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $30 per hourWebsite

Tech Stack

Tools & technologies

AndroidAzureCyber SecurityDNSiOSITSMTCP/IP

About the role

Key responsibilities & impact

Provide exceptional, empathetic technical support to staff members in person, via phone, email, and remote support tools
Serve as the primary onsite technology resource for the Reno office and Northern Nevada program sites
Respond promptly to help desk tickets and support requests, prioritizing issues based on business impact
Maintain a professional, patient, and positive demeanor when assisting users
Document all support interactions, resolutions, and common issues in the IT ticketing system
Support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Assist with user account provisioning, password resets, and access management in Microsoft Entra ID
Perform desktop and laptop setup, configuration, and deployment for new staff members
Troubleshoot Windows operating system issues including performance problems, application errors, driver conflicts, and system crashes
Support mobile devices including smartphones and tablets
Support network connectivity issues including wired and wireless connections, VPN access
Provide first-level support for the Electronic Health Records (EHR) system
Promote cybersecurity awareness by educating users on phishing threats, password security
Deliver informal training and guidance to staff on technology tools, applications, and best practices
Maintain conference room technology including video conferencing equipment, projectors, displays

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or related field preferred
Minimum 2-3 years of hands-on experience in technical support, help desk, or IT support role providing direct assistance to end users required
Demonstrated experience supporting diverse user populations including staff with varying levels of technical expertise required
Strong proficiency required with Microsoft 365 suite including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Solid understanding of Microsoft Entra ID (Azure Active Directory) user administration, password management, and basic identity management concepts
Expert knowledge of Windows 11 operating systems including installation, configuration, troubleshooting, and performance optimization
Experience supporting iOS and Android mobile devices including email configuration, app management, and basic troubleshooting
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi
Proficiency in hardware troubleshooting and repair including desktops, laptops, printers, and common peripherals
Familiarity with remote support tools, ticketing systems, and IT service management practices
Basic understanding of cybersecurity principles including phishing awareness, password security, multi-factor authentication, and data protection
Professional certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation preferred
Exceptional customer service skills with proven ability to remain patient, empathetic, and professional when assisting frustrated or stressed users
Outstanding communication skills with ability to explain technical concepts in clear, non-technical language appropriate to the audience
Strong active listening skills to accurately understand user issues, ask clarifying questions, and identify root causes of technical problems.

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportMicrosoft 365Windows 11Microsoft Entra IDhardware troubleshootingnetworking conceptsiOS supportAndroid supportremote support toolsticketing systems

Soft Skills

customer serviceempathycommunicationactive listeningpatienceproblem-solvingtrainingdocumentationprofessionalisminterpersonal skills

Certifications

CompTIA A+CompTIA Network+Microsoft 365 Certified: FundamentalsMicrosoft Certified: Modern Desktop Administrator AssociateITIL Foundation