Shelter Director

Volunteers of America Northern California and Northern Nevada

Shelter Director overseeing Our Place Shelter's housing services. Managing programs for women and families experiencing homelessness at Volunteers of America.

Posted 5/28/2026full-timeSparks • California, Nevada • 🇺🇸 United StatesLead💰 $92,684 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the overall management of the shelter services at Our Place Shelter.
Serve as the primary point of contact for Washoe County and partner agencies.
Attend all meetings and training as required by Washoe County.
Present program achievements as requested.
Ensure compliance with contract and funding source requirements.
Ensure that recommendations are implemented as agreed upon.
Communicate all program updates, staffing shortages, changes, and supply delivery issues to Washoe County staff within the allotted timeframe.
Identify resources and develop and implement procedures necessary to enhance the program.
Assist the finance department in developing budgets and completing monthly/quarterly/yearly grant reports.
Ensure that quality program services are provided within the established budgets.
Respond to requests from funders and/or partners.
Participate in audits and monitor visits.
Provide leadership of administration, organization, and coordination of Volunteers of America activities.
Implement and monitor all approved Washoe County operations-related policies and procedures.
Collaborate with Washoe County to revise and direct the approved operations policies and procedures.
Consult with and make recommendations to Washoe County on problems related to the operations and management of the Our Place Shelter.
Provide all documentation to comply with contractual agreements.
Complete monthly, quarterly, and annual outcome reports.
Work with Our Place leadership, develop and maintain shelter operational manuals.
Respond to complaints from contracting agents, property neighbors, and any other program-related affiliate or as requested.
Develop and implement a Quality Assurance Plan to facilitate client feedback on the quality of services to include regular participant satisfaction surveys.
Implement feedback on the quality of service to key stakeholders, including Washoe County.
Ensure the facility is safe and secure in conjunction with the contracted security agency and Washoe County.
Respond to critical incidents as needed. Responses may be required in the evenings and weekends.
Review all critical incident reports, investigate incidents, and report on incidents.
Attend all Root Cause Analysis meetings.
Ensure all maintenance issues are reported to Washoe County.
Report any health or safety concerns to Washoe County.
Establish a plan to maintain the cleanliness of the facility.
Find or provide emergency shift coverage if needed.
Develop a plan to ensure all staff receive the required training within the allotted time frame.
Report all training to Washoe County as requested.
Help establish goals and objectives for staff and assist in the evaluation regarding achievements of goals.
Identify and ensure appropriate ongoing training for staff.
Provide direction and assist supervisors in conducting ongoing performance reviews as required.
Assure that employee performance meets or exceeds program requirements.
Provide direction to supervisors on employee performance improvements when necessary.
Respond to personnel complaints and provide technical expertise to handle exceptions to standard policies.
Provide training and oversight to supervisors in order to ensure HMIS data is entered timely and accurately. Ensures all HMIS reporting requirements are met.
Attend staff meetings.
Communicate procedures and company policies to the leadership team and ensure proper implementation. Develop procedures as needed.
Serve as part of the organization management team by providing information and support for the development of quality operations.
Maintain a professional working relationship with all employees.
Provide direction and supervision to the Assistant Director and supervisors.

Requirements

What you’ll need

A Degree in Business, Public Policy, and/or Public Administration or related field is required.
A Master’s degree in a related field is preferred.
Four years of program management experience may substitute for the degree requirement.
Three years of supervision experience is required.
Three years of experience in health/homeless services is preferred.
Expertise in managing a multi-program business that serves multiple budgetary entities is preferred.
Operations, financial planning, human resources, and staff supervision are required.
Must be able to develop and manage policies and procedures.
A valid driver’s license and the ability to meet the organization’s insurance carrier guidelines are required.

Benefits

Comp & perks

paid holidays
vacation
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementfinancial planninghuman resourcespolicy developmentbudget managementquality assurancedata reportingincident investigationtraining developmentperformance evaluation

Soft Skills

leadershipcommunicationorganizationcollaborationproblem-solvinginterpersonal skillstechnical expertisesupervisionadaptabilityconflict resolution

Certifications

valid driver's license