Case Manager

Volunteers of America Northern California and Northern Nevada

Case Manager supporting homeless individuals transitioning out of homelessness in Reno. Coordinating services and advocating for client needs in a supportive housing environment.

Posted 5/23/2026full-timeReno • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

About the role

Key responsibilities & impact

coordinate and monitor services for clients who may have a disability
perform daily work to accomplish the established objectives of the department
foster an environment free from ethnic or social prejudices
complete incident reports as required
communicate with residents, external service providers, and co-workers in a professional manner
respond to client questions and concerns
provide residents with a supportive environment
comprehend and adhere to ethical guidelines and confidentiality laws
complete screening and assessments with residents
schedule regular follow-up appointments for residents
provide crisis intervention
advocate on behalf of the client

Requirements

What you’ll need

bachelor’s degree in social work or related field
three years’ experience working with the homeless population and/or related field preferred
demonstrated ability in record keeping
good written and verbal communication skills
knowledge of problems unique to adults, families, minorities, people with disabilities, substance abusers and general homeless population
valid Nevada driver's license
ability to meet the organization’s insurance carrier guidelines
must pass all required background clearances
CPR/First Aid certification required within 30 days of employment

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

record keepingscreeningassessmentscrisis intervention

Soft Skills

communicationadvocacyprofessionalismsupportive environmentethical guidelines adherence

Certifications

bachelor’s degree in social workCPR certificationFirst Aid certificationvalid Nevada driver's license