Program Support Specialist

Volunteers of America Northern California and Northern Nevada

Program Support Specialist providing support for client intake and referrals at Volunteers of America. Responsible for clerical duties and interaction with external service providers at the Mather Community Campus.

Posted 5/17/2026full-timeMather • California • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

provide direct support to the Program Manager
coordinate client intake and referrals
perform clerical duties for the Mather Community Campus
compile data for case management and software management
coordinate daily activities of clerical needs
interact with outside service providers
prepare monthly billing reports
maintain client records
ensure unit readiness
disseminate health and safety materials
provide client status updates
perform clerical activities including reception duties

Requirements

What you’ll need

high school diploma
proficiency in Microsoft Office Suite
ability to learn and utilize various databases
prior experience using Credible, HMIS preferred
strong communication skills, both verbal and written
ability to work independently and as a team member
basic understanding of severe mental health, physical health, and substance use issues
general knowledge of issues and challenges unique to homelessness, substance abuse, and mental health
valid California driver's license
CPR/First Aid certification required within 90 days of employment
ability to pass all required background clearances

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance coverage

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data compilationclerical dutiesclient record maintenancebilling report preparationdatabase utilization

Soft Skills

strong communication skillsability to work independentlyteam collaboration

Certifications

high school diplomavalid California driver's licenseCPR/First Aid certification