Support Staff

Volunteers of America Northern California and Northern Nevada

Support Staff assisting in daily operations of the Singles Program at VOA's Mather Community Campus. Engaging with residents, providing support, and ensuring program compliance.

Posted 5/17/2026full-timeMather • California • 🇺🇸 United StatesLead💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

responsible for performing daily work requirements to achieve established objectives of the department
explain program rules and regulations to residents and facilitate residents’ observance of the rules
coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
provide 'awake' shift coverage and maintain grounds security at all times
conduct hourly safety and security checks during designated periods
de-escalate crisis before it develops and respond to crisis in an appropriate manner
provide emergency assistance to clients and co-workers as necessary
maintain daily reports to provide statistical information
perform housekeeping and other maintenance tasks as needed
change light bulb, plunge toilet, etc
prepare rooms for next resident; maintain/monitor staff area cleanliness
respond to all client questions and concerns
perform clerical duties on shift
maintain clear, thorough, routine communication with all residents
assist VOA staff in implementing plans to assist the residents in the successful completion of the program
role model positive behavior to help clients as they work towards self-sufficiency
document and report all client concerns and/or infractions that can impact the program security
complete all shift logs, observation logs, and incident reports
monitor inventory of program equipment and supplies

Requirements

What you’ll need

demonstrated ability to communicate and comprehend oral and written instructions
provide services to clients without ethnic or social prejudices
general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
ability to utilize a range of interventions to work with clients with varying needs and levels of functioning
flexibility to work irregular hours
willingness to function as a team member
computer skills required
valid California driver's license or ability to meet the organization’s insurance carrier guidelines
pass all required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment.

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

housekeepingmaintenance tasksreport writingsafety checkscrisis interventionmeal preparationinventory monitoringclerical dutiesclient assistance

Soft Skills

communicationteamworkflexibilityproblem-solvingempathyde-escalationobservational skillscultural sensitivity

Certifications

CPR certificationFirst Aid certification