Family Program – Support Staff

Volunteers of America Northern California and Northern Nevada

Support Staff providing quality service to participants in Family Program at Mather Community Campus. Responsible for daily operations, safety, and participant support within established guidelines.

Posted 5/16/2026full-timeMather • California • 🇺🇸 United StatesLead💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Assuring quality service in a safe, non-judgmental manner to all program participants
Supportive interaction with program participants and team members
Assessment of participants’ needs
Supporting the safety and the integrity of all residents
Performing daily work requirements to achieve established objectives of the department
Explaining program rules and regulations to residents
Coordinating meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
Providing “awake” shift coverage and maintaining grounds security at all times
Conducting hourly safety and security checks during designated periods
De-escalating crisis before it develops and responding to crisis in an appropriate manner
Maintaining daily reports to provide statistical information
Performing housekeeping and other maintenance tasks as needed
Responding to all client questions and concerns
Performing clerical duties on shift
Maintaining clear, thorough, routine communication with all residents
Supporting VOA staff in implementing plans to assist the residents in successful completion of the program
Role modeling positive behavior to help clients work towards self-sufficiency
Documenting and reporting all client concerns and/or infractions
Completing all shift logs, observation logs, and incident reports
Monitoring inventory of program equipment and supplies
Communicating with on-site staff, Program Supervisor, service providers and external county/state/city program representatives as required
Maintaining an above average working knowledge of fire, safety, and health standards
Assisting Program Supervisor in department orientation and training of new employees

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
Flexibility to work irregular hours
Ability to function as a team member
Computer skills required
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines
Must pass all required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of all required training and health clearances.

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CPRFirst Aidreportinghousekeepingclerical dutiessafety checkscrisis de-escalationmeal preparationinventory monitoringtraining

Soft Skills

communicationteamworkflexibilitysupportive interactionrole modelingproblem-solvingclient engagementorganizational skillsempathyconflict resolution

Certifications

CPR certificationFirst Aid certification