Employment Retention Specialist

Volunteers of America Northern California and Northern Nevada

Employment Retention Specialist supporting subsidized employment participants at VOA-NCNN. Facilitating job retention and transitioning to long term employment in California.

Posted 5/15/2026full-timeMather • California • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

About the role

Key responsibilities & impact

Supports participants placed in subsidized employment to help them maintain work and transition to long term, unsubsidized employment.
Provides ongoing retention-focused services including regular employment follow up, individualized coaching, and problem-solving around workplace and personal barriers.
Connects participants to supportive services such as transportation and work-related expenses.
Maintains frequent contact with participants and employers during the subsidized placement and post placement retention period.
Monitors job performance and attendance, and facilitates conflict resolution to promote job stability and career advancement.
Documents services and outcomes in required data systems.
Supports the administration of any eligible retention incentives.

Requirements

What you’ll need

A Bachelor's degree is preferred; however, a combination of education and relevant experience will also be considered.
Minimum of three years of experience in employment and business development within the small business community.
Must demonstrate the ability to communicate effectively, understand oral and written instructions, and deliver services to clients without bias based on ethnicity or social background.
Proficiency in computer skills, including Microsoft Office Suite with an emphasis in Excel.
Experience with accounts payable/receivable is a plus.
Flexibility to work irregular hours and willingness to collaborate as part of a team are essential.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
Reliable transportation and auto insurance required; mileage will be reimbursed.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employment developmentbusiness developmentdata documentationaccounts payableaccounts receivableMicrosoft Office SuiteExcelproblem-solvingjob performance monitoringconflict resolution

Soft Skills

effective communicationindividualized coachingflexibilityteam collaborationbias-free service delivery

Certifications

Bachelor's degreeCPR certificationFirst Aid certificationCalifornia driver's license