Account Manager, Indirect, Call Centers, D2D

Volton Ελληνική Ενεργειακή

Account Manager responsible for overseeing partner Call Centers for mobile service sales in Greece. Driving sales performance and supporting partners through effective management and training.

Posted 5/19/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage daily communication and relationships with external call center partners to monitor sales performance and productivity
Support onboarding, training, and continuous development of partners and agents on products, offers, and operational procedures
Track daily and monthly sales targets while analyzing KPIs such as applications, activations, approvals, rejections, and conversion rates
Prepare performance reports and provide insights to management regarding sales and operational efficiency
Monitor and manage customer applications through Salesforce, ensuring data accuracy and application quality
Coordinate with internal departments to ensure timely approvals, activations, and issue resolution
Create, monitor, and follow up on Jira tickets related to operational or partner-related issues
Ensure compliance with company commercial policies, operational procedures, and SLA timelines
Identify productivity or operational issues and implement corrective actions to improve performance and reduce rejected applications
Collaborate with management on process optimization, new partnerships, and initiatives to increase production and sales performance

Requirements

What you’ll need

Experience in account management, telecom sales, or call center environments
Strong knowledge of CRM systems, preferably Salesforce
Experience with ticketing systems such as Jira
Ability to analyze data and produce performance reports
Excellent communication and organizational skills
Ability to manage multiple partners and projects simultaneously

Benefits

Comp & perks

Competitive salary package aligned with your experience and expectations; a bonus scheme is provided
Hybrid working model offering flexibility and work-life balance
Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities)
Company car & gas allowance
Continuous learning culture with ongoing training and development opportunities
A dynamic, human-centric and high-performance work environment
Modern office spaces designed to enhance productivity and comfort

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance reportingsales trackingKPI analysisprocess optimization

Soft Skills

communicationorganizationalrelationship managementproblem-solvingmultitasking