Voltas IT

Customer Support Specialist – Afternoon Shift

Voltas IT

full-time

Posted on:

Location Type: Hybrid

Location: Kaunas • Lithuania

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €1,210 - €2,095 per month

Job Level

Junior

About the role

  • Handling customer general/technical support cases (vehicle’s-based questions) through email and live chat (utilizing Intercom for communication)
  • Supporting users in written English and Lithuanian (in rarer cases) languages
  • Providing timely and accurate customer feedback to the relevant team in order to improve processes and avoid recurring customer issues
  • Understanding the customer’s needs and business context to provide outstanding support and excellent customer satisfaction
  • Working with data to enhance customer support and automate CS processes

Requirements

  • Interest in vehicle diagnostics and the automotive industry overall
  • At least 1 year experience in customer service or technical support
  • Experience providing support to clients via email, live chat, or similar platforms
  • Excellent written communication skills in English and Lithuanian languages
  • Ability to communicate with clients in a polite and professional way
  • Excellent time management skills
  • Self-management and continuous learning to improve customer support processes
Benefits
  • Fair pay for bold work: We reward your expertise with competitive pay that grows as you do. Plus, you get a yearly, company goal-based bonus.
  • Hybrid Work Flexibility: Work 3 days in the office and 2 days from home or wherever suits you best.
  • Focus on your well-being: Choose your comprehensive health plan, get paid days off to care for yourself and your family, and enjoy flexible working hours, as well as your birthday day off.
  • More time that truly counts: Enjoy a 4-day workweek for one month a year, depending on how well the company hits its goals. Plus, earn an additional vacation day for every working year with us - up to 4 extra days.
  • Real learning opportunities: Grow your skills with a 2% gross salary learning budget. Take your monthly paid self-learning day and improve stress-free.
  • Culture that connects: Enjoy Friday lunches on us, team buildings, company parties, and all the usual office perks like snacks, a cozy lounge, sport communities, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportvehicle diagnosticsdata analysisprocess automation
Soft Skills
written communicationtime managementself-managementcontinuous learningpolite communication