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VOLTA

IT Analyst

VOLTA

IT Analyst operating user support, identity, devices, and office technology for Volta’s vertically integrated AI infrastructure platform. Maintaining secure, reliable systems across a hybrid Palo Alto workplace.

Posted 8/4/2026full-timePalo Alto • California • 🇺🇸 United StatesJunior💰 $105,000 - $135,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and administration, particularly in Microsoft 365 and JumpCloud, while effectively managing user access, device lifecycle, and compliance. Strong ability to communicate clearly and document processes, ensuring a service-oriented approach to IT operations.

Highest-signal resume keywords
Microsoft 365 AdministrationJumpCloud AdministrationDevice Support Across Windows And macOSNetworking Fundamentals: DNS, DHCP, VPN, WiFiClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT SupportUser And License ManagementMDM EnrollmentIdentity And Access AdministrationScripting In PowerShellBashPythonLinux Command-Line FamiliarityAtlassian AdministrationJira Service Management
Soft Skills
Service-Oriented ApproachStrong Documentation Habits
Tools & Technologies
Microsoft 365JumpCloudSlackAtlassianAV EquipmentVideo Conferencing
Certifications & Qualifications
ISO 27001 AwarenessSOC 2 Awareness
Industry Keywords
IT OperationsService DeskAsset Inventory ManagementOnboarding And Offboarding ProcessesCompliance

Tech Stack

Tools & technologies
DNSLinuxMacOSPython

About the role

Key responsibilities & impact
  • Own the IT support queue as first line: triage requests, resolve issues, and escalate appropriately
  • Handle account access, software installs, licensing, hardware faults, and connectivity issues across Windows, macOS, and mobile
  • Support meeting room and AV equipment and video conferencing
  • Execute joiner, mover, and leaver processes end-to-end
  • Create accounts, assign groups and licenses, ship devices, and remove access on exit
  • Prepare devices for new starters and run IT induction sessions
  • Confirm offboarding completion, device return, and access revocation
  • Maintain accurate asset inventory and manage hardware lifecycle
  • Monitor device enrollment, patching, and compliance in JumpCloud
  • Administer JumpCloud, Microsoft 365, Slack, and Atlassian
  • Support access reviews and apply least-privilege access changes
  • Write end-user guides and internal runbooks
  • Maintain control evidence for access, assets, onboarding, and offboarding
  • Identify repetitive work and propose automation or process improvements
  • Support office WiFi, wired networking, printers, and physical access systems
  • Act as the on-site IT contact for external vendors and suppliers

Requirements

What you’ll need
  • 1 to 3 years in IT support, service desk, or a comparable IT operations role
  • Hands-on Microsoft 365 administration or support experience, including user and license management, Exchange, Teams, and SharePoint basics
  • Practical device support across Windows and macOS, including MDM enrollment
  • Exposure to identity and access administration in JumpCloud, Okta, or Entra ID
  • Solid networking fundamentals: DNS, DHCP, VPN, and WiFi
  • Ability to diagnose whether issues are local, network-related, or service-side
  • Clear written communication and strong documentation habits
  • Service-oriented approach with ability to enforce security and process requirements
  • Scripting ability in PowerShell, Bash, or Python is nice to have
  • Linux command-line familiarity is nice to have
  • Atlassian administration or Jira Service Management experience is nice to have
  • Awareness of ISO 27001 or SOC 2 is nice to have
  • Experience supporting users across multiple time zones or offices is nice to have

Benefits

Comp & perks
  • Equity in Volta
  • Retirement/pension contributions
  • Comprehensive health, wellbeing and insurance benefits
  • Generous number of vacation days each year
  • Discretionary bonus
  • Global benefits designed to support employees wherever they are based