Customer Success Manager – AI SaaS
Toma
Customer Success Manager
VOLT AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
- Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
- Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
- Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
- Customer Support & Troubleshooting: Serve as Tier 1 support for your customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
- Bachelor’s degree in Business Administration or related field.
- Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
- Experience in a fast-paced startup environment, with adaptability to shifting priorities.
- Willingness to travel 50% for customer engagements (implementation, training, and QBRs).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaSCustomer OnboardingCustomer TrainingCustomer SupportTroubleshootingStakeholder InfluencePresentation SkillsRelationship Building
Soft skills
CommunicationAdaptabilityCustomer AdvocacyProactive SupportEngagementCollaborationProblem SolvingCustomer SatisfactionLoyaltyAccount Expansion
Certifications
Bachelor’s Degree in Business Administration
