Quality Assurance Customer Representative
Vollmann Group
full-time
Posted on:
Location Type: Office
Location: Crimmitschau • 🇩🇪 Germany
Visit company websiteJob Level
Junior
Tech Stack
TypeScript
About the role
- Handling customer complaints and reporting them to internal and external stakeholders
- Steering and facilitating the problem-solving process within defined teams
- Monitoring the sustainability of corrective actions in coordination with the Quality Management Representative (QMR)
- Cost settlement with suppliers in the event of incurred losses
- Participation in new projects and in tool transfers to and from Vollmann with the goal of coordinated customer communication
- Supporting the preparation and revision of Product FMEAs (P‑FMEAs) with reference to customer failure cases
- Conducting customer visits and preparing visit reports
Requirements
- University degree or equivalent technical vocational qualification
- Several years of professional experience in quality assurance desirable
- Business-fluent (negotiation-level) English for customer communication
- Proficient use of QA databases, customer platforms, and SAP
- Knowledge of ISO/TS 16949 and tools such as FMEA, PPF, 8D reports, and Automotive Core Tools
Benefits
- Permanent employment contract
- Courses and further training
- An exciting role in a future-oriented business area
- Company pension scheme and employer capital-building contributions (VL)
- 30 days annual leave
- Ticket Plus Card
- Company bike (JobRad)
- Coverage of childcare costs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceFMEAPPF8D reportsAutomotive Core Tools
Soft skills
problem-solvingcustomer communicationstakeholder management
Certifications
university degreetechnical vocational qualification