VOLL

Onboarding Analyst, Mid-level

VOLL

full-time

Posted on:

Location Type: Remote

Location: Brasil

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About the role

  • Reception and onboarding of new SMALL-category clients: Lead the onboarding process for new clients, providing a welcoming reception and a comprehensive introduction to our travel platform and wallet.
  • Training and enablement: Deliver trainings, presentations, and workshops so clients understand how to use our services and can get the most value from the tools provided.
  • Personalized follow-up and support: Serve as the initial point of contact for questions and issue resolution during the implementation period, collaborating with other areas such as alliances, customer service, farmer, product, and technology.
  • Documentation and feedback: Record the entire onboarding process, produce reports, and collect feedback for continuous improvement of the process, as well as identify opportunities to develop the platform.
  • Compliance assurance: Monitor adherence to contracts and SLAs agreed with the client, align expectations, and ensure deliveries meet the established deadlines and requirements.

Requirements

  • Previous experience in client implementations, preferably at technology companies or corporate travel agencies;
  • Technical knowledge of digital platforms;
  • Proficiency in Excel and data handling;
  • Fluent English is essential;
  • Ability to conduct client trainings and enablement sessions;
  • Clear and empathetic communication skills, with a focus on problem-solving and customer service;
  • Organized with the ability to manage multiple clients and processes simultaneously;
  • Negotiation and conflict management skills;
  • Basic knowledge of travel management systems or ERPs;
  • Familiarity with project management tools;
  • Bachelor's degree completed or in progress in related fields such as Business Administration, Tourism, Information Technology, or similar;
  • Willingness to travel and attend occasional in-person meetings.
Benefits
  • Meal allowance/food card (Flash);
  • Medical and dental plan (SulAmérica);
  • Total Pass and Gympass;
  • Home office allowance on the Flash card;
  • Mental health support (VOLL Care);
  • Education assistance through VOLL Education;
  • Group life insurance;
  • Financial consulting with our partner Leve;
  • 6-month maternity leave;
  • 20-day paternity leave (Our parental leave policy equally applies to same-sex couples);
  • Vacation entitlement starting at 6 months of service;
  • Day off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client implementationsdigital platformsExceldata handlingtravel management systemsERPsproject management tools
Soft Skills
clear communicationempathetic communicationproblem-solvingcustomer serviceorganizational skillsnegotiation skillsconflict management
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in TourismBachelor's degree in Information Technology