VOLL

Mid-level Travel Consultant

VOLL

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Provide customer support via Zendesk, chat and phone, ensuring efficient and personalized assistance;
  • Perform quoting, booking, ticketing and reissuing of domestic and international travel services, including air, domestic hotels, domestic ground transportation, travel insurance, group air bookings, hotels and domestic tours; accommodation, car rental and travel insurance;
  • Use Sabre, E-LATAM and other reservation systems with user-level proficiency;
  • Identify, analyze and act on opportunities to improve processes for internal and external customers;
  • Collaborate with leadership to develop and implement new processes and procedures, promoting innovative ways to deliver greater value to customers and the business.

Requirements

  • Bachelor's degree completed or in progress in Tourism, Hospitality or related fields;
  • Experience in corporate travel customer service;
  • Proficiency with Microsoft Office suite;
  • Knowledge of OBT (Online Booking Tools) and GDS (Global Distribution Systems);
  • Familiarity with car rental systems and airline reservation systems;
  • Knowledge of major accommodation providers/platforms.
Benefits
  • Meal/food allowance loaded on Flash card;
  • Sulamérica medical and dental plan;
  • Total Pass;
  • Home office allowance on Flash card;
  • Mental health support (VOLL Care);
  • Education assistance through VOLL Education;
  • Group life insurance;
  • 6-month maternity leave;
  • 30-day paternity leave (Parental leave policy equally applies to same-sex couples);
  • Vacation entitlement starting after 6 months;
  • Day off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportquotingbookingticketingreissuingtravel servicesproficiency with Microsoft Officeknowledge of OBTknowledge of GDSfamiliarity with car rental systems
Soft skills
efficient assistancepersonalized assistanceprocess improvementcollaborationinnovation
Certifications
Bachelor's degree in TourismBachelor's degree in Hospitality