VOLL

Junior/Mid-level Onboarding Analyst

VOLL

full-time

Posted on:

Location Type: Remote

Location: Remote • Brasil

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Job Level

Junior

About the role

  • New Client Reception and Integration: Lead the onboarding process for new clients, providing a warm welcome and a comprehensive introduction to our travel platform and wallet.
  • Training and Enablement: Deliver trainings, presentations, and workshops to ensure clients understand how to use our services and get the most value from the tools provided.
  • Ongoing Support and Personalized Assistance: Serve as the primary point of contact for questions and issue resolution during implementation, collaborating with teams such as alliances, customer support, farmer (account management), product, and technology.
  • Documentation and Feedback: Record the entire onboarding process, produce reports, and collect feedback for continuous improvement of the process, as well as identify opportunities for platform development.
  • Compliance Assurance: Monitor adherence to contracts and SLAs agreed with the client, align expectations, and ensure deliverables meet established deadlines and requirements.

Requirements

  • Previous experience with client implementations, preferably in technology companies or corporate travel agencies;
  • Technical knowledge of digital platforms;
  • Proficiency in Excel and data handling/processing;
  • Ability to deliver trainings and enablement sessions to clients;
  • Clear and empathetic communication skills, with a focus on problem-solving and customer service;
  • Strong organizational skills and ability to manage multiple clients and processes simultaneously;
  • Negotiation skills and conflict management;
  • Basic knowledge of travel management systems or ERPs;
  • Familiarity with project management tools;
  • Degree completed or in progress in related fields such as Business Administration, Tourism, Information Technology, or similar;
  • Ability to adapt to a travel routine and occasional in-person interactions;
  • Advanced English and Spanish.
Benefits
  • Meal/food allowance loaded on Flash card;
  • SulAmérica medical and dental plan;
  • Total Pass;
  • Home office allowance on Flash card;
  • Mental health support (VOLL Care);
  • Education assistance through VOLL Education;
  • Group life insurance;
  • Financial consulting with our partner Leve;
  • 6-month maternity leave;
  • 20-day paternity leave (Our parental leave policy equally applies to same-sex couples);
  • Vacation entitlement starting after 6 months;
  • Day off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client implementationsdigital platformsExceldata handlingtravel management systemsERPsproject management tools
Soft skills
communication skillsproblem-solvingcustomer serviceorganizational skillsnegotiation skillsconflict management
Certifications
degree in Business Administrationdegree in Tourismdegree in Information Technology