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Customer Experience (CX) Service Analyst
Volkswagen Group Services - South AmericaAnalista de Atendimento CX atendendo clientes e parceiros para a Volkswagen Group Services, prestadora de serviços ao Grupo Volkswagen. Gerenciando contratos, cancelamentos e indicadores de atendimento em modelo híbrido.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and relationship management, with a strong focus on contract management, compliance, and operational efficiency. Proven ability to communicate effectively with multiple stakeholders while driving continuous improvement in service delivery.
Highest-signal resume keywords
Customer Service ExperienceContract ManagementCommunication SkillsProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementAdministrative ManagementOperational EfficiencyService Metrics Monitoring
Soft Skills
Negotiation SkillsDetail-OrientedCollaborativeCustomer-Oriented
Certifications & Qualifications
Bachelor's Degree in Business Administration
Industry Keywords
Client Relationship ManagementComplianceQuality DeliveryStakeholder Management
Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Provide customer service and maintain relationships with clients, ensuring a positive experience and appropriate support for their requests
- Serve as the primary point of contact with the Network (DNs), ensuring clear communication, alignment of information, and prompt resolution of requests
- Manage contract cancellation processes, ensuring compliance with internal workflows, legal requirements, and company policies
- Track and manage contract-related requests, ensuring accurate information updates and high-quality service delivery
- Identify opportunities to improve relationship and support processes, contributing to operational efficiency and client and partner satisfaction
- Monitor service and performance metrics, proposing actions for continuous improvement of processes and the experience of the served audiences
Requirements
What you’ll need- Bachelor's degree in Business Administration or a related field
- Experience in customer service, commercial support, or partner relationship management
- Experience with administrative and contract management
- Strong communication, negotiation, and problem-solving skills
- Organized, detail-oriented, with a focus on quality delivery
- Ability to work with multiple stakeholders and manage concurrent demands
- Customer-oriented, collaborative, and committed to continuous improvement
Benefits
Comp & perks- Food allowance
- Meal allowance
- SulAmérica health insurance
- SulAmérica dental plan
- Childcare assistance
- Wellness program (Wellhub/Gympass, Conexa, and Psicologia Viva)
- Private pension plan
- Profit-sharing (PLR)
- Life insurance
- Transportation voucher or mobility allowance