Volkswagen Group Services - South America

Warranty Analyst, Mid-level – Chargeback

Volkswagen Group Services - South America

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Perform analyses and approve warranty processes/requests;
  • Provide documentation for warranty/courtesy repairs;
  • Assess and advise dealerships regarding warranty processes and related performance;
  • Analyze and statistically monitor warranty payments and discuss findings with technical teams;
  • Participate in monthly meetings with the BackOffice team regarding top items;
  • Prepare management reports on results and KPIs;
  • Process warranty credits and debits;
  • Support dealerships with questions about warranty processes;
  • Perform analyses and post debits for parts involved in repairs;
  • Analyze and handle repairs WITHOUT parts replacement;
  • Review suppliers' special requests regarding chargeback debits;
  • Maintain data to ensure correct processing and issuance of credit postings to dealerships and suppliers related to chargeback billing;
  • Prepare management reports for warranty payments and supplier chargebacks;
  • Provide support for Technical Factor analysis together with suppliers and internal departments.

Requirements

  • Technical or higher education completed in Administration, Accounting, Economics, Engineering, or related fields;
  • Intermediate knowledge of Microsoft Office, especially Excel and PowerPoint;
  • Desired: Experience in the automotive sector;
  • Intermediate to advanced English;
  • Knowledge of Power BI.
Benefits
  • Food allowance (Vale Alimentação)
  • Meal voucher (Vale Refeição)
  • SulAmérica Health Plan
  • SulAmérica Dental Plan
  • Life insurance
  • Childcare assistance
  • Wellness program (Wellhub/Gympass, Conexa and Psicologia Viva)
  • Private pension plan
  • Profit sharing (PLR)
  • Partnership for discounts at pharmacies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
warranty processesstatistical analysisKPI reportingcredit processingchargeback billingtechnical factor analysisdata maintenanceperformance assessmentdocumentationanalytical skills
Soft Skills
communicationorganizational skillsteam collaborationproblem-solvingadvisory skills