Volkswagen Group Australia

Recruitment

• Creating requisitions via Success Factors (SF) to track recruitment campaigns end-to-end.
• Ensuring Hiring Managers have updated Job Descriptions and have secured necessary approvals prior to hire.
• Screening candidates and completing phone screens with both internal and external candidates and making recommendations for interview.
• Scheduling interviews and creating interview guides alongside hiring managers to ensure compliance requirements are met and interview guides stored and returned and stored appropriately.
• Responsibility for all Recruitment administration, including storage of relevant documentation.
• Provide clear and timely updates to all applicants throughout the process, providing a positive candidate experience.
• Providing advice to Hiring Managers and HR Business Partners around difficult to fill roles, task assessments, salary benchmarking and internal processes including background checks, employment checks and right to work.
• Facilitating the pre-employment check process and managing ongoing visa checking requirements.
• Deliver feedback and outcome to all interviewed candidates (successful & unsuccessful).
• Coordinate and facilitate weekly induction for new starters.
• Ad hoc project and administrative tasks to support the HR team strategy and goals as required.

Recruitment Advisor

Manager

• Identify areas of process improvement opportunity and offer best practice solutions to agent
• Prepare, discuss and review comprehensive visit Reports, leveraging intelligent data, in order to review current performance, predict future performance and identify potential opportunities to accelerate performance
• Develop fleet strategy with Dealerships to target small fleets in PMA
• Support the recruitment, on-boarding and training enrolment of Passenger Vehicle retail network and provide regular updates to Volkswagen employees on key sales and product messages
• Support Volkswagen Dealerships in the development of robust and innovative marketing plans
• Closely review the impact and performance of marketing activities and provide guidance around continuation, cessation or acceleration of individual activities
• Assist Network Development to maintain CI/CD guidelines
• Maintain mutually beneficial and respectful relationships with key group functions that support Volkswagen sales activities (Academy, Finance, Group Aftersales, etc.)

Regional Manager

Sales Operations Manager

• Owning Aftersales commercial performance across workshop, parts, labour and service plans, including achievement of agreed turnover and profit targets.
• Planning and delivering Aftersales volume and retention targets across the national Car Parc in line with Business Plan commitments.
• Driving Dealer Network performance through KPI management, financial analysis and targeted countermeasures.
• Developing and implementing Aftersales loyalty programs to increase customer retention and lifetime value.
• Leading national Aftersales marketing initiatives, pricing strategies and campaigns to grow revenue and brand loyalty.
• Managing Roadside Assistance and Service Initiated Roadside Assistance (SIRA) programs to agreed SLAs and KPIs.
• Overseeing Customer Experience Management (CEM) programs and ensuring continuous improvement across the Dealer Network.
• Managing and evolving Aftersales operational standards, CI/CD requirements and local market adaptations.
• Partnering with Network Development on new and upgraded facilities to ensure Aftersales requirements are met.
• Driving digital and connectivity initiatives, including Audi Connect systems, in line with global strategy.
• Ensuring clear, aligned and brand-consistent communication across the Dealer Network and internal stakeholders.

Aftersales Strategy Manager

Customer Success Manager

• Own the end-to-end strategy, roadmap and operational performance of Salesforce and key Digital platforms.
• Act as a single point of accountability, balancing brand requirements, Group strategy, cost optimisation and data governance.
• Partner with stakeholders to define short- and long-term CRM and Digital priorities, with a strong focus on automotive processes across Marketing, Sales and Aftersales.
• Develop and maintain a clear CRM and Digital roadmap aligned to Group, brand and global strategies.
• Prioritise CRM and Digital initiatives across brands through planning sessions and governance forums.
• Lead the delivery of strategic CRM and Digital initiatives from initiation through to implementation and optimisation.
• Drive integration across CRM, Digital retail, wholesale and related systems to enhance customer experience and data capability.
• Ensure platform security, data privacy, compliance and ongoing maturity through governance controls.
• Manage technology partners, vendors and Salesforce relationships, including performance, licensing and renewals.
• Drive CRM and Digital adoption across VGA and dealership networks.
• Own budget planning, forecasting and cost optimisation across platforms, licences and partners.
• Work across a modern Digital and CRM ecosystem, including Salesforce, Braze, Marketo, SFMC, Amplitude and Iterable, within a team that embraces AI-enabled capabilities.

Recruitment Advisor

Regional Manager

Aftersales Strategy Manager

CRM and Digital Manager