Event Project Manager
Nucleus
Project Manager / Customer Success Lead
Volanno
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $125,000 per year
Job Level
Senior
About the role
- Coordinate product delivery and ensure customer success
- Translate needs from the Product Owner into actionable product improvements
- Guide Agile delivery teams and maintain customer satisfaction
- Lead program and product delivery using Scaled Agile Framework (SAFe) principles
- Partner with Product Owner to manage and refine product backlogs
- Facilitate PI or sprint planning, sprint ceremonies, and cross-team coordination
- Track delivery metrics, risks, and dependencies across multiple teams
- Track and ensure proper close-out of support requests
- Ensure key metrics are tracked for effectiveness of personnel and product-related activities
- Own customer relationship management from onboarding through implementation and ongoing support
- Collect, prioritize, and communicate customer feedback into the product backlog
- Develop customer success metrics (customer conversion, adoption, retention)
- Support training and onboarding programs in collaboration with QA and Training Success Manager
- Collaborate with Product Owner and Technical Leads on roadmap execution
- Provide input into go-to-market strategy and release planning
- Represent the voice of the customer during product development
- Drive competitive market strategy, including working with marketing firm as required
- Drive cross-team communication across product, engineering, UX, and training
- Provide status reporting and stakeholder updates
- Serve as escalation point for customer concerns
- Talk with clients and at trade shows
- Travel up to 25% for customer meetings, workshops, and product demos
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, or related field (Master’s preferred) or equivalent experience
- 5+ years of experience in product or program management, ideally in software product development
- Interest in AR/VR and photography
- Interest in target markets of transportation, oil & gas, and 911
- Proven experience in Scaled Agile Framework (SAFe) or equivalent large-scale Agile delivery
- Strong background in customer success or client-facing program management
- Exceptional organizational, communication, and facilitation skills
- Ability to manage competing priorities across multiple stakeholders
- Experience with tools like Jira and Confluence
- Willingness to travel up to 25%
Benefits
- Bonus potential for meeting and exceeding key metrics of customer retention and customer satisfaction
- Fully Remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementprogram managementAgile deliveryScaled Agile Framework (SAFe)customer success metricsbacklog managementsprint planningrisk trackingstakeholder updatesgo-to-market strategy
Soft skills
communicationorganizational skillsfacilitation skillscustomer relationship managementprioritizationcross-team communicationclient-facing skillsproblem-solvingcollaborationleadership
