voize

Customer Training Manager

voize

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.
  • Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
  • Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.
  • Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.
  • Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.
  • Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Requirements

  • Proven experience in Train the Trainer programs, particularly with large groups
  • Strong communication and presentation skills, able to engage and motivate users
  • Experience in training professionals, ideally in the healthcare or caregiving sector
  • Passion for technology adoption and empowering others to embrace change
  • Fluent in German (C2), with good knowledge of English
  • Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel
Benefits
  • 30 vacation days plus your birthday off
  • Germany Transport Ticket
  • Urban Sports Club
  • Regular company off-sites
  • Access to learning platforms such as Blinkist and Audible
  • Flexible working hours and a good hybrid set-up.
  • Stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Train the Trainertraining facilitationtraining material creationuser adoption trackingonboarding process improvement
Soft Skills
strong communication skillspresentation skillsengagementmotivationcollaboration