Technical Support Specialist

Voices

Technical Support Specialist providing technical support for corporate users, responsible for managing various software and hardware systems. The role requires being in office three days a week and administering Google Workspace.

Posted 5/9/2026full-timeLondon • 🇨🇦 CanadaMid-LevelSenior💰 CA$50,000 - CA$60,000 per yearWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Providing internal technical support to employees regarding hardware, software, and security.
Administering and managing Voices’ Google Workspace, MDM, Zero-Trust and office network systems.
Assisting HR with onboarding and offboarding tasks, related to hardware and software.
Managing the process of procuring hardware and software resources for new and existing employees.

Requirements

What you’ll need

A degree or diploma in computer science or information technology.
Minimum of 1-3 years of experience in a technical support role.
Prior experience in tech support, helpdesk support, or a similar role.
Proficiency in Windows and/or MacOS.
Required to be in the office for a minimum of 3 days/week.
Requires occasional after hours work to resolve urgent requests or to perform network maintenance.

Benefits

Comp & perks

Generous Vacation: We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually.
Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment.
Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment.
Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance.
Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more.
Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthelpdesk supportWindowsMacOShardware managementsoftware managementnetwork systemsMDMZero-TrustGoogle Workspace

Certifications

degree in computer sciencedegree in information technology