Customer Support Specialist – Financial Accounting
vOffice GmbH
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You are the main contact for numbers, postings and integrations for our professional property management agencies.
- You ensure the accounting setup is correct and that questions are resolved promptly.
- You independently conduct onboarding and advisory sessions with customers and their tax advisors to establish a clean foundation for financial accounting in our software.
- You analyze accounting matters, identify solutions for user errors and resolve discrepancies that may arise during reconciliations with tax advisors.
- You answer questions about the application, features and accounting processes within the software.
- You work closely with tax advisors and our customers and act as a knowledgeable translator between accounting terminology and software logic.
- In this role, you combine your accounting expertise with technical understanding to help ensure the financial success of our customers.
Requirements
- Ideally, you have experience from a tax firm (e.g., qualification as a tax clerk) or solid, practical experience in financial accounting.
- You have a strong numerical understanding and enjoy independently analyzing complex issues and uncovering sources of error.
- Fluent written and spoken German is essential for handling complex matters. English skills are a plus.
- Your open and service-oriented manner makes it easy for you to communicate on equal terms with both accounting professionals and users without prior knowledge.
- You are tech-savvy and can quickly familiarize yourself with new digital processes.
- You work in a structured, independent and highly reliable manner — accuracy is your priority, especially in the financial area.
- You remain calm under pressure; when multiple requests arrive simultaneously, you keep a clear head and stay the friendly point of stability.
Benefits
- Join a friendly team in a dynamic environment
- A high degree of autonomy, short decision-making paths and opportunities for development
- Flexible, family-friendly working hours
- Remote work possible, no matter where you live!
- Alternatively: a modern, fully equipped workplace with views of the Baltic Sea or a centrally located office in Hamburg-Altona
- Regular team and customer events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial accountingnumerical analysiserror resolutionreconciliationaccounting softwaretax advisoryonboardingaccounting terminologytechnical understanding
Soft skills
communicationservice-orientedstructured workindependencereliabilitycalm under pressureproblem-solvingcustomer serviceinterpersonal skills
Certifications
qualification as a tax clerk