Radio Access Network Operations Technician – 1st Line Support

Vodafone

Radio Access Network Technician supporting Vodafone’s India telecommunications operations. Monitoring alarms, troubleshooting faults, managing incidents, and restoring radio and transmission network services.

Posted 8/5/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Network Operations Centre activities, incident management, and telecommunications technologies, with a strong focus on service restoration and stakeholder collaboration. Proficient in troubleshooting network faults and ensuring adherence to SLAs and KPIs in a shift-based operational environment.

Highest-signal resume keywords

Bachelor’s Degree In Telecommunications5–8 Years Of Experience In Telecommunications OperationsStrong Understanding Of GSM, UMTS, LTE And 5G TechnologiesExperience Working Within An ITIL Incident Management FrameworkKnowledge Of Radio Network Equipment Including RBS, BSC And RNC Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Fault DiagnosisIncident ManagementRemote Tools And InterfacesPacket Network EnvironmentsPDH, SDH, Metro Ethernet And IP NetworksBasic Programming Or Scripting KnowledgeAlarm TestingOperational Support SystemsService RestorationTechnical Communication

Soft Skills

Stakeholder ManagementInfluencing SkillsNegotiation SkillsCollaborationCustomer Focus

Industry Keywords

Network Operations CentreGSMUMTSLTE5GITILRBSBSCRNCSGSN

About the role

Key responsibilities & impact

Perform Network Operations Centre (NOC) shift activities and execute defined operational routines
Proactively monitor network alarms and events to identify service-affecting issues
Correlate alarms and events to detect and accurately register incidents
Manage incidents from detection through resolution and closure
Analyse, diagnose and troubleshoot network faults using remote tools and interfaces
Execute remote recovery actions through command handling and operational systems
Coordinate incident handling to support rapid service restoration
Escalate incidents when resolution is outside first-line support scope
Dispatch incidents to engineering teams, suppliers and external partners
Monitor active incidents, alarms and outstanding trouble tickets
Support field technicians with fault diagnosis and resolution
Prioritise and escalate incidents based on impact and severity
Manage access requests for technical sites and network facilities
Verify network inventory consistency and communicate discrepancies
Support operations and maintenance activities, including alarm testing and site intervention
Prepare shift reports and conduct effective shift handovers
Ensure adherence to SLAs and KPIs
Support service desk activities, including call handling, email communication and ticket management

Requirements

What you’ll need

Bachelor’s degree in Telecommunications or a related discipline
5–8 years of experience in telecommunications operations or a similar network support function
Strong understanding of GSM, UMTS, LTE and 5G technologies
Knowledge of radio network equipment including RBS, BSC and RNC platforms
Understanding of packet network environments including SGSN technologies
Knowledge of PDH, SDH, Metro Ethernet and IP networks
Experience working within an ITIL Incident Management framework
Ability to communicate technical information to technical and non-technical audiences
Ability to work effectively under pressure during critical network incidents
Experience with technical IT applications and operational support systems
Strong stakeholder management, influencing and negotiation skills
Ability to collaborate across teams and with external partners
Availability for a 24x7 shift-based operational environment
Professional written and spoken English communication skills
Basic programming or scripting knowledge
Customer focus, innovation, accountability, collaboration, simplicity, trust and speed in delivering outcomes

Benefits

Comp & perks

Opportunity to work within a global Network Operations Centre supporting critical telecommunications infrastructure
Exposure to advanced mobile network technologies including GSM, UMTS, LTE and 5G
Experience working with cross-functional engineering teams, suppliers and international stakeholders
Involvement in complex incident management and service restoration activities
Opportunity to contribute to network performance, availability and customer experience improvements
Exposure to automation initiatives supporting operational efficiency
Advanced network monitoring and operational support practices
End-to-end incident and fault management methodologies
Radio Access Network (RAN) troubleshooting and service restoration techniques
Network performance assessment and alarm correlation analysis
Stakeholder communication and coordination during major incidents
ITIL-based operational service management practices
Automation and process improvement within telecom operations
Cross-domain exposure across radio, transmission, packet core and infrastructure environments
Inclusive and motivating workplace
Talent recognised and rewarded