Services Operations Engineer

Vodafone

. Provide the support to Intelligent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements.

Posted 7/14/2026full-time🇦🇱 AlbaniaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UNIX System Administration and operational support for Intelligent Network and VAS platforms, ensuring compliance with security standards and effective troubleshooting. Capable of managing stakeholder relationships and contributing to continuous improvement in service delivery.

Highest-signal resume keywords

UNIX System AdministrationIntelligent Network SupportCustomer OrientationTechnical Qualifications in TelecommunicationsTroubleshooting and Problem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UNIX System AdministrationTroubleshootingSoftware UpgradesNetwork Performance MonitoringDocumentation ControlSystems AdministrationTechnical SupportKPI ManagementEmergency ResponseSoftware Tool Development

Soft Skills

Team WorkingCustomer OrientationSensitivity to Environmental IssuesAdaptability in International EnvironmentsPassion for Improvement

Certifications & Qualifications

BSC Degree in TelecommunicationBSC Degree in Computer Engineering

Industry Keywords

Intelligent NetworkVAS PlatformsInformation SecurityWireless ProductsCost EffectivenessStakeholder ManagementCrisis HandlingContinuous ImprovementService DeliveryOperational Support

Tech Stack

Tools & technologies

Unix

About the role

Key responsibilities & impact

Provide the support to Intelligent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements.
Ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.
With focus on a specific area of competence managing all the relevant relationships with the local stakeholders and the cluster countries, in particular local teams for assuring normal network functionality, special projects or the handling of emergency situations.
Be accountable for all activities within OCS/IN, Messaging and VAS domain involved in operation and maintaining the normal functionality of the system and services.
Assist and take responsibility for the day to day activities that arise from within the support group and from MTX’s and Technology department.
Generate and handle trouble reports with the equipment supplier.
Investigate and provide quick resolutions to complains raised by customers related to the IN and Messaging platforms.
Investigate and solve accordingly to the predefined KPI complains raised by the customers.
Investigate the problems escalated from other organisational units, find out solutions to eliminate the faults and necessary escalate them to the supplier.
Provide support out of working hours.
Assist in Network Crisis Handling, take necessary actions and escalating appropriately.
Monitor the network operating performance systems/indicators in order to detect possible problems on the network, and implement improvements in processes or corrective measures.
Perform and monitor the implementation of software upgrades.
Assist in the monitoring of the Systems and ensure their effective operation.
Ensure and control the execution of daily check and routine administration activities.
Control and administer where necessary documentation and central library.
Ensure the fulfilment of company standards for security and fraud issues.
To review and develop working practices in order to produce the most cost effective method.
Assist in Design and Development of s/w tools to improve systems monitoring.
Train the new engineer of the team to acquire and improve the basic techniques for the management of the platforms.
Be actively engaged in company’s planning processes including INTP, LRP & BCP and ensure the fulfilment of planned activities along the fiscal year.

Requirements

What you’ll need

Knowledge of relevant technologies and recent technological developments
UNIX system administration
Be compliant with information security requirements
Be sensitive on environmental issues
Team working
Must have technical / professional qualifications: At least BSC degree in Telecommunication/Computer Engineering or similar
1 year of engineering experience with wireless products
Speaking English language with professional fluency
Be customer oriented and passioned
Be conscious of company’s assets and financial issues
Capable of working in an international environment.
Be part and thrive throughout virtual multinational teams

Benefits

Comp & perks

All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.