Customer Care Advisor

Vodafone

Customer Care Advisor managing customer relationships at Vodafone Business. Provides support through calls, live chats, and emails while ensuring customer satisfaction.

Posted 6/24/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £27,691 per yearWebsite

About the role

Key responsibilities & impact

Own the customer relationship by managing and resolving calls, live chats and emails efficiently
Collaborate with Vodafone Business Care teams to resolve customer account queries
Provide proactive support to Corporate Account Managers and Service Managers
Work closely with Vodafone teams and international partners to resolve technical issues
Deliver World Class Customer Service with a focus on First Contact Resolution

Requirements

What you’ll need

Strong customer service skills within a voice-based environment
Excellent problem-solving capabilities with high attention to detail
Strong investigative skills to analyse customer issues
Highly adaptable to change and flexible with new processes
Confident level of literacy and numerical ability
Strong digital first mindset embracing technology and online tools

Benefits

Comp & perks

Up to 28 days off plus bank holidays
Paid time for charity work
Personalised benefits for you and your family like discounts, vouchers, a pension plan and loads more
Amazing learning tools and top-notch parental leave policies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer service skillsproblem-solving capabilitiesattention to detailinvestigative skillsadaptabilityflexibilityliteracynumerical abilitydigital mindsetembracing technology