Product Operations Manager – Roaming
Vodafone
full-time
Posted on:
Location Type: Office
Location: Ireland
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Tech Stack
About the role
- Manage day-to-day relationships and correspondence with roaming partners
- Oversee & timely implementation of key updates from our roaming partners, ensuring compliance with GSMA guidelines.
- Maintain roaming partner records, member lists, and notifications on GSMA platforms.
- Support management of inbound and outbound roaming quality via the Vodafone Group technical teams
- Manage customer care escalations across all consumer brands and sub-brands
- Ensure Business Continuity Planning for roaming services.
- Act as primary contact for our centralised roaming services team, oversee traffic planning to support detailed budgeting and centralised partner negotiations.
- Approve and manage steering of roaming changes and network blocking requests.
- Own consumer and business roaming propositions across all brands.
- Ensure accuracy of roaming information provided directly and indirectly aligns correctly to all market propositions, regulations and customer experience standards.
Requirements
- Extensive experience in roaming operations and good understanding of wholesale roaming management.
- Experience with roaming billing systems (WRM, Syniverse reporting, TAP, NRTRDE standards or equivalents) would be desirable
- Background in telecom network operations, routing, IREG/TADIG, VoLTE roaming and service testing.
- Experience handling GSMA compliance processes and standards.
- Proven leadership working with cross-functional teams
- Experience preparing commercial insights, financial reports, and supporting senior leadership decisions.
- Strong understanding of GSMA International Roaming Agreements and GSMA standards
- Network routing & roaming architecture
- VoLTE & 5G SA roaming standards
- Billing roaming standards, processes and rating logic
- Partner configuration, SGSN/node identification
- Ability to work across diverse data formats and systems.
- Proficiency in creating reports, presentations and business insights.
Benefits
- Competitive Salary
- Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
- Generous Employer Pension contribution
- Free Phone Bill – When you join the team, your phone bill is on us!
- Mobile phone purchasing discounts
- Learning and Development – We provide extensive training to all of our employees so they can progress in their careers!
- Vodafone University where our employees can gain incredible skills!
- Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
- 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
- Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
roaming operationswholesale roaming managementroaming billing systemsVoLTE roaming5G SA roaming standardsnetwork routingGSMA compliancebilling standardspartner configurationdata analysis
Soft Skills
leadershipcross-functional collaborationcommunicationproblem-solvingcustomer care managementbudgetingnegotiationattention to detailorganizational skillsreporting