Senior Demand Assurance Management Expert
Vodafone
full-time
Posted on:
Location Type: Office
Location: Italy
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Job Level
About the role
- As a Demand Assurance Manager, be the main point of contact with the client for managing their requests for new products and services
- Ensure that each request is clearly defined and maintain proactive relationship with the requester to manage their needs effectively
- Engage and coordinate various departments within VST to identify the best solution and provide an accurate estimate
- Ensure each request is managed within the agreed timelines and methods with the client
- Responsible for bringing the proposed solution to internal review for approval and supporting the client during their approval process
- Ensure all activities are correctly tracked and monitored, establishing KPIs are met
- Maintain clear and constant communication with the client regarding the status of their requests
Requirements
- Strong Project management skills and experience
- Strong ability in negotiation and interpersonal relationship
- Strong knowledge of mobile and fixed Network architecture
- Good skill in business/technical writing
- Excellent organizational, presentation and analytics skills
- Strong ability in influencing and problem solving under pressure from both customers and internal stakeholders, to ensure solution designs are deliverable
- Strong motivation in steadily improving and learning
- Strong knowledge of provisioning processes and Telco systems Architecture
- Bachelor’s degree in Computer Science, Engineering, or equivalent
- Fluent in English
- Strong skills in MS Office (Excel, Power Point, Word)
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project managementBusiness writingAnalytical skillsNegotiationProblem solvingMobile network architectureFixed network architectureProvisioning processesTelco systems architecturePresentation skills
Soft Skills
Interpersonal relationshipOrganizational skillsInfluencingCommunicationMotivation to learnAbility to work under pressure