Vodafone

Data Analyst – Customer Experience

Vodafone

full-time

Posted on:

Location Type: Office

Location: Lesotho

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Tech Stack

SQL

About the role

  • Drive operational excellence through strengthening data-driven decision making
  • Transform raw data into actionable insights
  • Collect, clean, and analyze data to find trends and insights
  • Present actionable reports and dashboards
  • Develop and implement strategies to improve IVR System
  • Ensure high IVR containment rate target is met
  • Validate data from primary and secondary sources
  • Analyze complex datasets to identify patterns using statistical techniques.

Requirements

  • Bachelor's degree in a quantitative field (Math, Stats, CS, Econ).
  • Proven experience as a Data Analyst or in a similar role.
  • Proficiency in SQL for data extraction and manipulation.
  • Strong skills in Excel (pivot tables…etc.).
  • Experience with data visualization tools.
  • Solid understanding of statistical methods and modeling.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
data analysisdata cleaningdata visualizationstatistical methodsSQLExceldata extractiondata manipulationstatistical modelingtrend analysis
Soft Skills
data-driven decision makingpresentation skillsstrategic thinkingproblem-solvinganalytical thinking