Indirect Sales Manager
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Portugal
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About the role
- Monitor the Agent's business and their salespeople, and approve deals and exceptions;
- Follow up on results with each Agent to ensure the achievement and constant improvement of results;
- Implement Sales Plans (annual and quarterly) and campaigns launched by Vodafone;
- Collect and share information about competitors and customer needs;
- Ensure a prompt response to all complaints related to Agents and trigger actions to guarantee high customer satisfaction;
- Ensure compliance with commitments made to the customer regarding commercial conditions and account management;
- Provide adequate support to each of the Agents in your portfolio;
- Ensure that Agents have the appropriate information/training on the entire Vodafone offer;
- Monitor the Agent's management model, contributing to its improvement through the implementation of best practices;
- Mobilize the Agent's sales forces towards Vodafone's objectives and offerings;
- Contribute to the recruitment and performance evaluation processes of the Agent's salespeople.
Requirements
- Bachelor's degree;
- 3 years of experience in sales;
- Management and training of sales representatives;
- Knowledge of Vodafone's commercial offer;
- User-level IT skills, Telecommunications, Information Technologies;
- Basic knowledge of retail;
- Knowledge of existing Telecommunications Equipment/Services in the Market;
- Market knowledge;
- Basic knowledge of business management and accounting.
Benefits
- Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
- Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
- Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
- Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
- Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
- Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementtraining of sales representativesbusiness managementaccountingTelecommunicationsInformation Technologiesretail knowledgeTelecommunications EquipmentTelecommunications Servicesmarket knowledge
Soft Skills
customer satisfactioncommunicationleadershiporganizational skillsproblem-solvingperformance evaluationteam mobilizationadaptabilitystrategic planningrelationship management
Certifications
Bachelor's degree