Vodafone

Senior Incident Management Engineer

Vodafone

full-time

Posted on:

Location Type: Office

Location: Egypt

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Job Level

Senior

Tech Stack

DNSSwitching

About the role

  • Perform fault troubleshooting, identification, and resolution for Vodafone Germany Enterprise Customers
  • Ensure incidents are resolved within agreed SLAs and KPIs
  • Collaborate with internal competence teams, carriers, and third parties to resolve tickets effectively
  • Work on a rotational shift basis, providing 24/7 support including weekends and public holidays

Requirements

  • 3–5 years of experience in troubleshooting and network operations within IP complex solutions
  • Basic IP and voice knowledge, with experience in routing, switching, and IP services (DNS, DHCP, etc.)
  • Familiarity with Vodafone fixed, mobile, and convergence products and portfolio tools is desirable
  • Excellent customer orientation and strong communication skills
  • Fluent in German (written and spoken) – minimum C1 level
  • Strong analytical skills.
Benefits
  • Opportunity to work in a global organisation with cutting-edge technology
  • Exposure to enterprise-level incident management and collaboration with diverse teams
  • Career growth through continuous learning and development programmes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingnetwork operationsIP solutionsroutingswitchingIP servicesDNSDHCP
Soft skills
customer orientationcommunication skillsanalytical skills