Continual Service Improvement Analyst – Green Belt
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Iasi • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Implement and manage the Continual Service Improvement (CSI) framework within the Technology Shared Services Centre in Romania.
- Focus on identifying, prioritising, and delivering improvement opportunities that align services with evolving business needs.
- Champion Lean and Six Sigma methodologies to foster a culture of continuous improvement.
- Enhance employee engagement and drive operational excellence across the centre.
- Manage the improvement project pipeline, prepare business cases, and oversee initiatives across TSSR.
- Lead Six Sigma projects and coach team members to build capability.
- Continuously refine the CSI framework through collaboration with CI leads in other centres.
- Track and report benefits delivered by CSI initiatives.
- Contribute to methodology, standards, KPI development, best practices, and internal communications within TSSR and across TSSCs.
Requirements
- Experienced in establishing or driving Lean/Six Sigma disciplines within the IT industry.
- Strong knowledge of Business Process Re-engineering principles.
- Results-oriented with analytical and adaptable thinking.
- Inspirational communicator with the ability to engage and influence stakeholders.
- Holds Six Sigma Green Belt certification with at least 3 years of project experience as a Lean practitioner.
- ITIL V3 certified with practical application experience.
- Fluent in English and possesses medium-level financial acumen to track performance indicators.
Benefits
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- 23 days off
- Special Paternal Program - 4 months of paid paternity leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LeanSix SigmaBusiness Process Re-engineeringanalytical thinkingadaptable thinkingproject managementKPI developmentcontinuous improvementoperational excellence
Soft skills
inspirational communicatorengagementinfluence stakeholdersemployee engagementcollaboration
Certifications
Six Sigma Green BeltITIL V3