Service Governance, Reporting – CSI
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and maintain service governance policies and procedures to ensure quality and consistency in service delivery
- Create and manage reports, ensuring timely delivery of data and monitoring service performance metrics
- Collaborate with service delivery teams to ensure compliance with SLAs and SLTs
- Collect and analyse technology metrics to compute and report productivity KPIs, including external benchmarking
- Consolidate reporting for improved visibility and decision-making
- Implement and deploy the Continual Service Improvement framework in TechVR, identifying and managing improvement opportunities
- Support and shape relevant project and programme initiatives, participating in steering committees
- Ensure implementation and benefits realisation align with operational requirements
- Provide support for feature integration on BAU tools, resolve user accessibility issues, and maintain accurate approver data to avoid workflow bottlenecks
- Create reliable documentation for users to submit efficiencies effectively
Requirements
- Strong customer focus and ability to understand customer needs
- Extensive experience in Continuous Improvement delivery
- Proven track record in implementing LEAN/Six Sigma methodologies and achieving targets within IT environments
- Analytical and adaptable thinker with financial acumen
- Bachelor’s degree in business, IT, or engineering with at least 5 years of relevant experience
- Expert-level proficiency in Microsoft Excel and strong Microsoft Office skills
- Six Sigma Green Belt and ITIL Foundations certification are advantageous
- Fluent in English
Benefits
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- 23 days off
- Special Paternal Program - 4 months of paid paternity leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Continuous ImprovementLEANSix SigmaMicrosoft ExcelMicrosoft Officeservice governanceservice performance metricstechnology metricsproductivity KPIsfeature integration
Soft skills
customer focusanalytical thinkingadaptabilityfinancial acumen
Certifications
Six Sigma Green BeltITIL Foundations