Vodafone

Service Governance, Reporting – CSI

Vodafone

full-time

Posted on:

Location Type: Hybrid

Location: Romania

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About the role

  • Develop and maintain service governance policies and procedures to ensure quality and consistency in service delivery
  • Create and manage reports, ensuring timely delivery of data and monitoring service performance metrics
  • Collaborate with service delivery teams to ensure compliance with SLAs and SLTs
  • Collect and analyse technology metrics to compute and report productivity KPIs, including external benchmarking
  • Consolidate reporting for improved visibility and decision-making
  • Implement and deploy the Continual Service Improvement framework in TechVR, identifying and managing improvement opportunities
  • Support and shape relevant project and programme initiatives, participating in steering committees
  • Ensure implementation and benefits realisation align with operational requirements
  • Provide support for feature integration on BAU tools, resolve user accessibility issues, and maintain accurate approver data to avoid workflow bottlenecks
  • Create reliable documentation for users to submit efficiencies effectively

Requirements

  • Strong customer focus and ability to understand customer needs
  • Extensive experience in Continuous Improvement delivery
  • Proven track record in implementing LEAN/Six Sigma methodologies and achieving targets within IT environments
  • Analytical and adaptable thinker with financial acumen
  • Bachelor’s degree in business, IT, or engineering with at least 5 years of relevant experience
  • Expert-level proficiency in Microsoft Excel and strong Microsoft Office skills
  • Six Sigma Green Belt and ITIL Foundations certification are advantageous
  • Fluent in English
Benefits
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Continuous ImprovementLEANSix SigmaMicrosoft ExcelMicrosoft Officeservice governanceservice performance metricstechnology metricsproductivity KPIsfeature integration
Soft Skills
customer focusanalytical thinkingadaptabilityfinancial acumen
Certifications
Six Sigma Green BeltITIL Foundations