Vodafone

Field Services Administrator

Vodafone

full-time

Posted on:

Location Type: Hybrid

Location: 🇬🇷 Greece

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • The role is responsible to assist, supports Field Services team members, and perform general administrative duties.
  • Primary responsibility is to receive and record field service activities, receiving reports, reviewing reports, logging activities, maintaining accrual records, reports on field service activities and schedule dispatches in daily base.
  • Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs.
  • Provide field services units and/ or Technicians with information about orders, stock of equipment, and customer requirements.
  • Receive and dispatch orders for products or deliveries for support and provisioning services.
  • Prioritize field services assignments and/or calls according to urgency [SLAs] and importance.
  • Receive and process field service reports from Field Service Team according to established processes and procedures.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Manage all delivery, storage, transportation and distribution activities.
  • Coordinate and control the loading, picking, packing flow.
  • Inventory management and control and warehouse organization.
  • Coordination and oversight of inventory procedures.
  • Resolve escalated issues/questions of field engineers/technical issues/risks with speed and professionalism.

Requirements

  • At least 2-year experience in a administrative, customer service or logistics experience role
  • Very good knowledge of the legal framework on the storage and handling of equipment
  • Strong customer orientation attitude.
  • Strong organizational and time management skills
  • Strong communication and client services skills.
  • Detail oriented with the ability to multi-task
  • Ability to work under pressure with strict time deadlines
  • Ability to work as a team member and interact with other departments
  • Must have technical/professional qualifications: At least Technical Institution degree.
  • Very good knowledge of Greek and English language (oral and written).
  • Good knowledge of MS Office Suite (MS Excel, MS Word etc.).
  • Good knowledge of ERP, SAP systems
  • Advanced tools (TOA) for workforce appointment booking experience is preferred
  • University Degree associated to Logistics/Supply Chain Management/Finance or other related field will be considered as an asset
Benefits
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inventory managementlogisticscustomer serviceadministrative dutiesreportingschedulingtime managementmulti-taskingtechnical qualificationsworkforce appointment booking
Soft skills
customer orientationorganizational skillscommunication skillsclient services skillsdetail orientedability to work under pressureteamworkinterdepartmental interactionproblem-solvingprofessionalism
Certifications
Technical Institution degreeUniversity Degree in LogisticsUniversity Degree in Supply Chain ManagementUniversity Degree in Finance